Refund Policy

Refund Policy

At Cintbay Productions, we strive to provide high-quality video production services. We understand that sometimes things don't go as planned, and we want to ensure our clients are satisfied with their experience. Below is our refund policy:

1. Deposits and Payments - A non-refundable deposit is required to secure your booking. This deposit covers initial planning, scheduling, and resources allocated for your project. - The remaining balance is due upon completion of the project.

2. Refund Eligibility - Clients are eligible for a refund of the remaining balance only if the project is canceled at least 14 days before the scheduled shoot date. - Refunds will not be granted for cancellations made less than 14 days prior to the scheduled shoot date.

3. Satisfaction Guarantee - We aim to ensure that our clients are satisfied with the final deliverables. If you are unhappy with the final product, please contact us within 3 days of delivery to discuss your concerns. - Revisions may be offered based on the initial agreement, but refunds for dissatisfaction will not be provided once the final product is delivered.

4. Requesting a Refund - To request a refund, please contact us at AWCintron1011@gmail.com, including your order details and the reason for the request. We will review your request and respond within 5 business days.

5. Exceptions - In the event of unforeseen circumstances (such as illness or emergencies), exceptions to this policy may be made at our discretion. For any questions about our refund policy, please feel free to reach out. Thank you for choosing Cintbay Productions!